Welcome to Our Help Center

Q: When will I get my order?

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.

Q: What if I didn’t receive my order after 7-10 business days from the moment of getting the shipment notification?

No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at Contact@LUXQLUX.com We would be glad to help you at any time!

Q: What is an ePacket?

Q: How do I place an order?

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Q: Can I purchase multiple products in a single order?

Yes!  You can choose as many items (s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.

Q: Can I ship the products to an address that does not match my billing address?

Yes, definitely! During the checkout process, you are able to enter any shipping address and specify a different billing address.

Q: How do I know that my order is confirmed?

Immediately after placing your order you should receive an entail notification at the entail you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

Q: Do I have to have an account to place an order?

No, accounts are totally optional.

Q: What methods of payment do you accept?

We securely accept all major credit cards via PayPal and Stripe.

Q: Why am I charged before my order has shipped? 

Our payment provider automatically & securely processes your order immediately after it is placed.

Q: What if I need to modify the contents of my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed. 

Q: How do I cancel my order?

Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed and there will be 2$ Fee deducted from your total amount as a refund processing fee. Please if you have to cancel your order for any reason reach out to us immediately at contact@LUXQLUX.com if you are able to cancel within the given time frame. We process orders as quickly as possible to cancellations are time sensitive.

Q: Where does Lux Q Lux ship?

We provide free worldwide shipping on orders over 50$ to over 200 countries & regions.

Q: How much does shipping cost?

We offer FREE international shipping on orders over 30$. Please note, duties and other international shipping charges are non-refundable.